Server Information
The following is the server specs. Brotsky Designs upgrades regularly as traffic and server usage grows. Our most recent upgrade was February 11, 2011. We upgraded to a server from a dual core processor to a quad core, 1 harddrive to 2 harddrives with RAID-1 (harddrives with a mirror image to protect from harddrive failures), 4GB of RAM to 8GB, and upgraded our cPanel WHM license to the latest standards.Dedicated Server Specs
Processor: 2.8GHz i5 760 Quad Core
OS: Centos 5.5 x64 cPanel
Control Panel: cPanel/WHM + FANTASTICO
Ram: 8 GB
Network: 100 Mbps
Bandwidth: 10,000 GB
Harddrive: Two 500GB with RAID-1
Server Management Services
We have the following services for server management by SingleHop:General Managed Services
General Managed Services (GMS) offers 24/7/365 on-call and on-demand system administration and 'remote hands' services (1). GMS includes trouble shooting, upgrading, software installation(2) and other features.
GMS offers a complete managed hosting experience. Managed web hosting services are designed for organizations that do not have 24 hour IT-staffing, and need support for basic web hosting services, as well as control panel troubleshooting.
Email Supported: IMAP, POP, SMTP, Exchange
DNS Supported: rDNS, Forward DNS
Web Servers Supported: Apache, Microsoft IIS
Database Supported: MySQL, MS SQL
Java: JSP, Tomcat
Control Panels: cPanel, Plesk
System Administration Time: 2 Hours/month
QuickReaction Monitoring
QuickReaction monitoring places your dedicated server front and center in our network operations center, and if your server at anytime becomes unreachable, one of our on-site data center technicians will immediately begin addressing the situation. Reactive managed hosting at its best.
QuickReaction monitoring is designed for organizations that need immediate assistance when ever your dedicated website hosting server is down. By selecting QuickReaction monitoring, your managed dedicated server will be added into our monitoring systems. If your managed server or dedicated hosting server appears to be down, our administrators will troubleshoot your managed server, and attempt to bring everything back online to ensure uninterrupted service.
Hardware: every 2 minutes
HTTP / HTTPS: every 1 minute
FTP / SFTP: every 1 minute
DNS: every 1 minute
SMTP/POP/IMAP: every 2 minutes
MySQL / MS SQL: every 2 minute
Ping Test: every 1 minute
Automatic Event Notification
Automatic Event Notifications (AEN) are conducted by SingleHop's custom configuration of the industry standard Nagios monitoring system, which is an open-source critical system monitoring application used by some of the largest organizations in the world. This advanced dedicated hosting monitoring system is used in our network operations center, and will alert you when services for your dedicated hosting server you specify are unreachable.
AEN uses the same notification system as QuickReaction does. The service is often used in combination with QuickReaction to provide both SingleHop engineers and your own team with event notification.
Hardware: every 2 minutes
HTTP / HTTPS: every 1 minute
FTP / SFTP: every 1 minute
DNS: every 1 minute
SMTP/POP/IMAP: every 2 minutes
MySQL / MS SQL: every 2 minute
Ping Test: every 1 minute
Kernel & OS Updates (for Linux)
Whether you select a Linux dedicated server or a Windows dedicated server, our Kernel & OS Updates managed service will constantly keep your server up-to-date to keep it secure and current. It's important to both the integrity of the network, and particularly the reliability of your managed web hosting server to always have the latest updates and patches applied to the software that you're using.
This service insures that your software is always up-to-date and secure. While we cannot protect against weak passwords or insecure scripts running on the server, it will insure that the operating system is patched to the latest released version of the Kernel which SingleHop considers stable.
By being open source community sponsor of Kernel.org, the CentOS Foundation and a mirror sponsor for cPanel, we are able to have access to the latest versions of the Linux Kernel, Cpanel and other products quickly -- and we are able to update your dedicated servers software via our internal network saving time and bandwidth.
Kernel & OS Updates now includes Ksplice Uptrack for Linux servers. The technology offers Linux customers Reboot-less Kernel Updates means your servers core operating system is automatically updated without the need to restart your server. Given that currently most updates do require a server reboot, and that each reboot amounts to a few minutes of downtime, reboot-less updates can save your business hours of downtime every year. Best of all, it's free with SingleHop Kernel & OS Updates.
Ksplice Uptrack is a new service that lets you effortlessly keep your Linux systems up to date and secure, without rebooting. SingleHop is proud to announce an exclusive partnership with Ksplice to offer the Uptrack service to our customers.
SelfService Backup Space
SelfService Backup Space offers secure remote server backup storage services. SingleHop provides storage space and connectivity while you are responsible for configuration, creation and transmission of backups from your server to the backup node.
Server Side Virus Scanning
Install and manage server side anti-virus software on your SingleHop server. Includes regular fingerprint updates. Anti-virus software provided by ESET Node32 technology. ESET uses both signature-based and heuristic powered anti-virus software to scan and identify viruses and trojan horses in all their iterations. Both e-mail messages being sent and received via your server are scanned. All files added, modified, accessed or used by the operating system are also scanned.
Software Firewall Configuration
Straight-forward SPI iptables firewall script
Daemon process that checks for login authentication failures for:
Courier imap, Dovecot, uw-imap, Kerio
openSSH
cPanel, WHM, Webmail (cPanel servers only)
Pure-ftpd, vsftpd, Proftpd
Password protected web pages (htpasswd)
Mod_security failures (v1 and v2)
Suhosin failures
Exim SMTP AUTH
Custom login failures with separate log file and regular expression matching
POP3/IMAP login tracking to enforce logins per hour
SSH login notification
SU login notification
Excessive connection blocking
UI Integration for cPanel, DirectAdmin and Webmin
Easy upgrade between versions from within cPanel/WHM, DirectAdmin or Webmin
Easy upgrade between versions from shell
Pre-configured to work on a cPanel server with all the standard cPanel ports open
Pre-configured to work on a DirectAdmin server with all the standard DirectAdmin ports open
Auto-configures the SSH port if it's non-standard on installation
Block traffic on unused server IP addresses - helps reduce the risk to your server
Alert when end-user scripts sending excessive emails per hour - for identifying spamming scripts
Suspicious process reporting - reports potential exploits running on the server
Excessive user processes reporting
Excessive user process usage reporting and optional termination
Suspicious file reporting - reports potential exploit files in /tmp and similar directories
Directory and file watching - reports if a watched directory or a file changes
Block traffic on the DShield Block List and the Spamhaus DROP List
BOGON packet protection
Pre-configured settings for Low, Medium or High firewall security (cPanel servers only)
Works with multiple ethernet devices
Server Security Check - Performs a basic security and settings check on the server (via cPanel/DirectAdmin/Webmin UI)
Allow Dynamic DNS IP addresses - always allow your IP address even if it changes whenever you connect to the internet
Alert sent if server load average remains high for a specified length of time
mod_security log reporting (if installed)
Email relay tracking - tracks all email sent through the server and issues alerts for excessive usage (cPanel servers only)
IDS (Intrusion Detection System) - the last line of detection alerts you to changes to system and application binaries
SYN Flood protection
Ping of death protection
Port Scan tracking and blocking
Permanent and Temporary (with TTL) IP blocking
Exploit checks
Account modification tracking - sends alerts if an account entry is modified, e.g. if the password is changed or the login shell
Shared syslog aware
Messenger Service - Allows you to redirect connection requests from blocked IP addresses to preconfigured text and html pages to inform the visitor that they have been blocked in the firewall. This can be particularly useful for those with a large user base and help process support requests more efficiently
Country Code blocking - Allows you to deny or allow access by ISO Country Code
Port Flooding Detection - Per IP, per Port connection flooding detection and mitigation to help block DOS attacks
DirectAdmin UI integration
Updated Webmin UI integration
WHM root access notification (cPanel servers only)
lfd Clustering - allows IP address blocks to be automatically propagated around a group of servers running lfd. It allows allows cluster-wide allows, removals and configuration changes
Quick start csf - deferred startup by lfd for servers with large block and/or allow lists
Distributed Login Failure Attack detection
Temporary IP allows (with TTL)
IPv6 Support with ip6tables
...lots more!
